Frequently Asked Questions By Clients

General Queries

Why should I hire professional cleaning services in Dubai?

With “The Kleeners”, you get trained staff, advanced equipment, and eco-friendly products that make your home or office spotless and safe
Most homes and offices benefit from regular cleaning every 3-12 months, depending on the type of service and the frequency of use.
Yes! The Kleeners use non-toxic, eco-friendly products, ensuring all services are safe for children, pets, and everyone at home.
Prices vary depending on the service, property size, and frequency, but “The Kleeners” offers transparent pricing and customized packages to fit every budget.
The Kleeners offer professional cleaning services across Dubai, Sharjah, Ajman, and Ras Al Khaimah, catering to homes, apartments, villas, and offices.
Yes! The Kleeners offer convenient at-home cleaning, so you can get carpets, sofas, AC ducts, tanks, and more cleaned without leaving your property.

Water Tank Cleaning & Disinfection

How often should I clean my water tank in Dubai?

It’s recommended to clean your water tank at least every six months in Dubai to prevent bacteria, algae, and sediment buildup.
Keep your tank covered, clean it regularly, and use natural disinfectants like vinegar or baking soda between professional cleanings.
An unclean tank can lead to bacterial growth, foul odors, poor water taste, and even health risks like skin irritation or stomach infections.
Watch for cloudy water, unusual taste or smell, or visible particles, as these are the signs your tank needs professional cleaning.
Firstly, we empty the tank, remove dirt and buildup, scrub the walls, and disinfect it with safe sanitizers for clean water.

AC Duct Cleaning & Sanitizing

Is AC duct cleaning essential?

Yes, regular AC duct cleaning helps remove dust, allergens, and mold that affect your indoor air quality and AC performance.
In Dubai’s dusty climate, AC ductwork should be cleaned every 6 to 12 months to maintain healthy airflow and cooling efficiency.
Common signs include musty odors, weak airflow, allergy flare-ups, and visible dust blowing from vents.
It’s ideal to schedule duct cleaning and sanitizing before summer or after heavy use, ensuring your system stays clean year-round.
The Kleeners use professional equipment to remove dust, dirt, and contaminants from inside the ducts, then apply a safe sanitizer to improve indoor air quality.

Kitchen Exhaust System Cleaning

What is the best way to clean a kitchen exhaust system?

The most effective method is professional cleaning using degreasing, scrubbing, and sanitizing of ducts, hoods, filters, and fans.
For safety and efficiency, clean your kitchen exhaust every 3 to 6 months, depending on cooking volume.
Light surface cleaning can help, but deep cleaning of ducts and fans requires professional removal to ensure thorough grease and residue removal.
Neglecting cleaning can lead to grease buildup, unpleasant odors, poor ventilation, and even fire hazards.

Sump Pit Tank Cleaning/ Septic Tank Cleaning

How often should septic tanks be cleaned?

Most septic tanks should be cleaned every 6 to 12 months, depending on usage, to prevent blockages and maintain hygiene.
Slow drains, foul odors, pooling water, or frequent backups indicate your septic tank needs immediate cleaning.
Neglecting tank maintenance can cause overflows, plumbing damage, foul smells, and potential health hazards.
With regular cleaning and proper care, a septic tank can last 15-25 years before major repairs are needed.
We pump out waste, remove sludge, and clean the tank thoroughly, ensuring it’s sanitized and safe for use.

Grease Trap Cleaning & Waste Removal

What is the best way to clean a grease trap?

The most effective method is professional grease trap cleaning using suction equipment and sanitizing agents to remove fats, oils, and buildup completely.
For most commercial kitchens, grease traps should be cleaned every 1–3 months, depending on usage and local regulations.
Professional grease trap cleaning typically takes 1-2 hours, depending on the size and condition of the trap.
Slow drainage, foul odors, and visible grease overflow are clear signs your grease trap needs cleaning.

How often should I get mattress cleaning services in Dubai?

It’s recommended to clean your mattress every 6-12 months to remove dust, allergens, and bacteria for a healthy sleep.

Yes, professional mattress deep cleaning Dubai services effectively remove tough stains, spills, and odors without damaging the fabric.

It is necessary as professional cleaning eliminates dust mites, bacteria, and allergens that trigger allergies and respiratory issues.
Yes, a fresh, sanitized, and allergen-free mattress improves comfort, promotes better sleep, and protects health.
Firstly, we vacuum the mattress, treat stains with safe solutions, and steam-clean it to remove dust, allergens, and bacteria.

Carpet Cleaning

How often do carpets need cleaning?

Carpets in Dubai should be professionally cleaned every 6-12 months to remove dust, sand, and other allergens that accumulate due to the climate.
Steam cleaning is the most effective method because it removes deep dirt, kills germs, and refreshes fibers without harsh chemicals.
Most carpets dry within 3-6 hours, depending on the cleaning method, airflow, and carpet thickness.
Yes! Professional cleaning removes deep dust, stains, and bacteria that regular vacuuming can’t reach, helping carpets last longer and stay healthier.

Sewage Tank Cleaning

Why is sewage tank cleaning important?

Regular cleaning prevents blockages, foul odors, and health hazards, ensuring your sewage system functions efficiently.
Professional teams such as “The Kleeners” use protective equipment, proper tools, and safe disposal methods to handle sewage hygienically.
Regular cleaning prevents groundwater contamination, foul smells, and bacterial growth, promoting a healthier environment.
It involves pumping out sludge, high-pressure flushing, and disinfecting the tank for long-term hygiene.

Sofa Cleaning

Can sofa cleaning help remove bad odors?

Yes, deep cleaning eliminates sweat, food, and pet smells, leaving your sofa fresh and sanitized.

Most Dubai homes need sofa cleaning every 6-8 months due to dust, humidity, and daily use.
Steam cleaning is ideal for deep sanitization, while shampooing works better for visible stains and dirt. Many companies use a combination of both.
The Kleeners gently vacuum the sofa, treat stains with safe cleaning solutions, and deep-clean the fabric to remove dirt, dust, and allergens.

Drain Line Jetting

What is drain line jetting, and how does it work?

Drain jetting uses high-pressure water to break down and flush out blockages, ensuring your pipes run smoothly.
Yes, drain jetting is extremely effective because high-pressure water removes grease, debris, roots, and buildup deep inside the sewer line.
Yes, hydro jetting cleans pipes thoroughly, reducing the chances of future clogs and improving long-term drainage flow.
It clears grease, sludge, food waste, mineral deposits, sand, and even small tree roots that normal cleaning can’t handle.
We use high-pressure water jets to flush out grease, debris, and blockages, restoring smooth flow in your pipes.

Laundry Duct Cleaning Service

Why is laundry duct cleaning important in Dubai?

It prevents lint buildup, improves airflow, and reduces fire risk, especially in Dubai’s humid climate.
Slow drying, burning smells, overheating machines, and visible lint buildup are common warning signs
Yes! Blocked ducts force the dryer to work harder, leading to longer cycles and higher energy consumption.
Yes! Professionals reach deep into the ducts with powerful equipment that removes lint you can’t access at home.
We remove lint and debris from the ducts using specialized tools, ensuring proper airflow and reducing fire hazards.

Villa Cleaning

What is included in villa deep cleaning services in Dubai?

Villa deep cleaning covers full interior and exterior cleaning, including kitchens, bathrooms, bedrooms, living areas, windows, and sometimes carpets and furniture.
Yes, deep cleaning removes dust, mold, and allergens, improving indoor air quality and creating a healthier home.
Look for companies with verified reviews, trained staff, licensed operations, and eco-friendly practices, such as “The Kleeners”.
We deep clean every corner of your villa, including bedrooms, bathrooms, kitchen, living areas, and windows, leaving your home spotless and fresh.

Apartment Cleaning

How is apartment cleaning done?

The Kleeners focus on efficient, detailed cleaning of all spaces, using specialized tools to tackle dust, stains, and areas for a spotless apartment.
Yes, Indeed! Deep cleaning removes dust, allergens, and mold, creating a healthier living space.
Most apartments benefit from deep cleaning every 3-6 months to maintain hygiene and prevent dust and dirt buildup.
No, professional teams like “The Kleeners” work efficiently while you stay, ensuring minimal disruption to your routine.

Pipeline Flushing

What is pipeline flushing, and why is it important?

Pipeline flushing removes debris, rust, and sediment from water or sewage pipelines, preventing clogs and maintaining hygiene.
Professional pipeline cleaning involves high-pressure flushing or chemical cleaning to remove sludge, grease, and mineral buildup safely.
Absolutely! Removing sludge and mineral deposits restores efficient water flow and pressure throughout the system.
Yes, experts like “The Kleeners” have the right equipment and expertise to safely clean pipelines without causing damage.

Gutter cleaning

Does gutter cleaning help prevent pests?

Yes! Removing stagnant water and debris discourages mosquitoes, birds, and rodents from nesting in gutters.
Absolutely! Clean gutters allow unobstructed water flow, preventing overflow and structural damage to walls and foundations.
Regular maintenance protects your roof, walls, and foundation, saving costly repairs over time.
Gutters should be cleaned at least twice a year, or more often if you have nearby trees or experience heavy dust and rainfall.
The Kleeners remove leaves, debris, and blockages from gutters and downspouts, ensuring proper water flow and preventing damage to your property.