Terms and Conditions | The Kleeners

1. When You Use Our Website – What Does That Mean?

By visiting our website or requesting a service, you’re agreeing to:

• Use the site responsibly and respectfully
• Provide accurate details when requesting quotes
• Avoid any attempt to disrupt, copy, or misuse our digital content

Everything you see on our site, from service descriptions to visuals, belongs to The Kleeners, crafted through years of experience and expertise.

2. Booking a Service – How We Work

Whether you are scheduling Water Tank Cleaning, AC Duct Sanitizing, Sofa & Carpet Deep Cleaning, Pipeline Flushing, or any other cleaning service that we provide, we ask that you:

• Share accurate property details
• Ensure access to the space and availability during the appointment
• Notify us promptly if plans change

A booking is confirmed only once our team acknowledges it via call, email, or WhatsApp.

3. The Pricing Promise

We believe in clarity. This is why, before any service begins, we provide an estimate based on your initial details.
However, the final price may change if:

• The actual site conditions differ from what was described
• Additional cleaning needs appear during inspection
• The size or complexity is higher than anticipated

You’ll always be informed before extra work or adjustments are made.

4. Rescheduling, Delays & Cancellations

Here’s how we balance flexibility and fairness:

• Rescheduling is simple and free when done ahead of time
• Last-minute cancellations may incur a fee
  If our team arrives and access is unavailable, it may be considered a no-show

We respect your time as we appreciate the same in return.

5. Our Commitment to Quality

Every service reflects our two decades of experience. If something feels overlooked, unclean, or needs attention:

• Let us know within 24 hours
• Share photos if needed
• Our team will review and, if valid, return for a complimentary touch-up

We stand behind our work, but this guarantee applies only to tasks originally included in the service.

6. Your Role in a Safe & Smooth Service

To help us deliver the best results, you agree to:

• Provide safe and unobstructed access
• Secure valuables, fragile items, and pets
• Ensure utilities like water and electricity are available

We cannot be held responsible for:

• Pre-existing damage
• Hidden issues (mold inside walls, faulty ducts, etc.)
• Risks caused by unstable or poor-quality installations

Our technicians always follow strict safety protocols, but some conditions are outside our control.

7. Limitations of Liability

The Kleeners are not liable for:

• Delays caused by events beyond our control
• Consequential or indirect losses
• Damages arising from inaccurate client instructions

Our liability is limited to the service fee for the job performed.

8. Website Accuracy & Updates

We strive to keep service details, pricing cues, and content updated. But:

• Modifications may occur without notice
• Temporary website downtime or errors may occur

If you’re unsure about something, our team is always here to clarify.

9. External Links

If our website links to external sites, they’re only for your convenience. We are not responsible for the security, content, or practices of third-party pages.

10. Updating These Terms

As we grow, improve, and refine our services, these Terms & Conditions may also evolve. Updates will always be posted here with the latest revision date.

11. Need Clarification? 

For questions, clarifications, or concerns about these Terms & Conditions, reach out anytime:

Email: sales@thekleeners.com
Phone: +971-555570991
+971-507070523
Address: Al Qusais 2, Dubai, United Arab Emirates